The Public Utilities Regulatory Commission (PURC) Northern Regional Office has reported significant achievements during the first half of 2025, marking its crucial role in resolving key utility disputes in Tamale.
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Resolving Key Disputes
One of the major successes was the office’s timely intervention in restoring electricity to Sanzerigu, a community in Tamale. The area had been left without power due to a resident’s interference with the low-voltage (LV) network. The PURC swiftly addressed the issue, ensuring that residents had access to electricity again.
In another notable case, the PURC helped mediate a dispute between Ghana Water Limited (GWL) and the Ghana National Fire Service (GNFS). Allegations had surfaced that GNFS was contributing to high non-revenue water losses. Through the Commission’s involvement, both parties were able to reach a consensus, securing water access and maintaining safety operations.
PURC’s Infrastructure Improvements
The PURC’s efforts also extended to enhancing the region’s utility infrastructure. The Commission facilitated the replacement of six faulty transformers and the repair and replacement of 21 broken electricity poles, including both high-tension and low-voltage ones.
These activities are part of a broader strategy aimed at improving the reliability of utility services, reducing outages, and reinforcing accountability among service providers.
Future Plans
Looking ahead, the PURC plans to intensify its efforts to combat illegal connections and expand capacity-building initiatives for stakeholders. Strengthening partnerships with service providers and the media will be crucial in raising awareness and ensuring the effective enforcement of utility regulations.
Consumer Engagement
Ali Simon Jarana, the Regional Manager, highlighted the rising awareness of consumer rights, as evidenced by the growing use of radio and social media platforms for lodging complaints.
The PURC also introduced several customer-focused initiatives, including:
- Weekend Complaint Resolution Booths in Tamale and Savelugu, assisting over 50 customers with on-the-spot support.
- PURC @ A Glance outreach through flyers, street activations, and TV/radio engagements.
- Regulation @ A Glance sessions aimed at educating NEDCo staff, Ghana Water Limited workers, and journalists on the L.I. 2413 regulatory instrument.
- The Tamale In Focus campaign focused on reducing commercial losses and tackling unauthorised electricity use.
