The Upper West Regional office of the Public Utilities Regulatory Commission (PURC) has successfully facilitated the recovery of GH₵50,659.29 in revenue for the Northern Electricity Distribution Company (NEDCo) and consumer adjustments amounting to GH₵1,157.62 during the first half of 2025.
In addition to revenue recovery, PURC also supported NEDCo in replacing High-Tension and Low-Voltage poles at a cost of GH₵41,500. This reflects the PURC’s continued commitment to ensuring fairness and accountability in the utility services sector. These achievements were outlined in the 2025 half-year report from the Upper West Regional office of the PURC.
The report also revealed that a total of 481 complaints were lodged against utility providers and consumers during the review period. Of these, 472 complaints, representing 98%, were successfully resolved. The remaining nine complaints, mainly related to billing, were still under investigation as of June 2025.
Out of the total complaints, NEDCo received the highest number, with 442 complaints, accounting for 91.89% of the total. Ghana Water Limited (GWL) had 37 complaints (7.69%), while two complaints were filed against customers (0.42%).
The majority of the complaints (97.71%) were related to the quality of service. Other concerns included billing issues (0.62%), consumer service delivery (0.62%), metering (0.42%), and unlawful disconnections (0.21%).
The report also highlighted various strategic activities undertaken by PURC to strengthen stakeholder confidence, foster collaboration with key partners, and protect both consumers and service providers. These efforts helped improve the Commission’s visibility in its jurisdiction, promoting the delivery of high-quality water and electricity services to consumers.
The report emphasised the PURC’s commitment to regulatory excellence, stating that the Commission’s proactive engagement with stakeholders and responsiveness to consumer concerns led to the rapid restoration of power and water in affected areas. These actions have also strengthened relationships between the Commission, complainants, and utility providers, fostering trust and cooperation in the sector.
